Keyholders

Being a keyholder is easy, if you are prepared, here are a few tips:

Keep the keys to the property in a safe place or on your key ring.

Ask to set and unset the alarm system when you are next visiting and remember where the keypad is located.

 

Why keyholders are needed

The Police require that all owners of buildings fitted with a intruder or fire alarm system nominate at least three people to act as keyholders who can be contacted if the alarm is activated whilst the building is unoccupied.

Keyholding is an important position of trust and this page on our website explains the duties associated with the role.

 

What does a keyholder need to know?

  • How to unlock the door's of the property
  • Where the control panel and keypad are locate
  • The alarm keypad code number which you have been allocated (by the owner of the property to operate the system) please memorise this and do not write it down
  • Your code word/PIN number for the Alarm receiving center
  • The telephone number of the Alarm Receiving Centre is displayed on or next to the system and that of the nearest police station
  • The telephone number of the alarm company’s service bureau which is 0845 004 85 85 or 07855 806362 out of hours.
  • need ARC direct number <here> or above^
  • How to contact the owner (this should include work and mobile telephone numbers and contact numbers when they are on holiday)
  • Where the system log book is kept (this could be electronic and on-line)
  • beable to reset the system
  • How to lock up again
  • Clear smoke if a smoke system is fitted (see below

What to do

When the security system is activated the Alarm Receiving Centre (ARC if it is a monitored system) will contact keyholders in turn until they get to you and then tell you that an alarm / event has happened at the property, this could be anything from a simple power fail or IP path fail to a full-blown confirmed intruder actvation.


You should attend the property as soon as possible, remembering to take the keys to the property and anything else you might need like a mobile phone to be able to give us a call, or a tourch*.

 

When you arrive at the property:

  • DO NOT PUT YOURSELF AT RISK

  • IF YOU CAN SEE SIGNS OF AN INTRUDER, CALL THE POLICE DIALING "999" EVEN IF THE ALARM RECEIVING* CENTER (ARC) HAS DONE SO ALREADY.

  • DO NOT ENTER THE PROPERTY UNTIL YOU KNOW IT IS SAFE TO DO SO.

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If a smoke system is fitted; you will need to enter the building by the designated* route straigth* to the keypad and turn the alarm system off, this will then stop any more smoke being deployed into the building.

Investigate the area to which the alarm system has told you the problem is, you may need to open some doors and windows to creat a draft to be able to fully investigate* some areas.

ALWAYS VENT WELL BEFORE RE-SETTING THE ALARM SYSTEM

 

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Without a smoke system; you will need to enter the building by the designated* route straigth* to the keypad and turn the alarm system off.

Investigate the area to which the alarm system has told you the problem is.

When leaving*

Before you leave the property you will need to re-set the alarm using the same code you unset the system with - you may need to call our Alarm Receiving Centre (ARC) for advice if it ask's for an "anit code / eng'r required" when trying to set the security systems. Sometimes we can just securley RemoteConnect® into the system, if we know whats caused the alarm event and reset it for you, other times it may require an engineer to attend site if smoke is fitted or the system has been tampered with.

 

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Vent any smoke fully out before setting the intruder alarm system, leaving it in could just make the system NOT SET or give faults alarms later on.

 

Remember to secure all windows and doors before setting the alarm system again.

 

If you need any help please give us a call, our telephone numbers are The service bureau 0845 004 85 85 or 07855 806362 out of hours.

  • The service bureau 0845 004 85 85

  • THE ALARM RECEIVING* CENTER (ARC) 0845 xxx xx xx*

  • Out of office hours and at bank holidays 07855 806362

 

Inform the owner or mananger about the event.

 

 

SMOKE PIC


Simply contact Atech Security on 0345 0048585 / 01827216100 / 03450048585 for all your needs request a free quotation's.

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