Alarm Monitoring: The process of monitoring and receiving signals or notifications from security or fire alarm systems. Alarm monitoring services can be provided by a central monitoring station.

Alarm Receiving centre (ARC): A facility equipped with trained operators and specialised software to receive and process alarm signals from various security, fire and cctv systems. The ARC is responsible for verifying and responding to alarms according to predefined protocols

Alarm Signal: A signal sent by a security or fire alarm system to indicate an alarm event, such as a break-in, fire, or other emergency. The signal is typically transmitted via a wired or wireless connection to the monitoring station, and comes in diffrent formats pins SIA and SIA3 as well as others.

Alarm Verification: The process of confirming the validity of an alarm signal before initiating a response. Verification methods may include audio or video confirmation, multiple sensor activations, or contact with the premises.

Alarm Response: The actions taken by the monitoring station in response to an alarm event. This can involve contacting the appropriate authorities (police, fire department, medical services) or notifying designated keyholders or property owners.

False Alarm: An alarm activation that occurs without the presence of an actual emergency or threat. False alarms can be caused by user error, equipment malfunctions, environmental factors, or accidental activations. Reducing false alarms is an important aspect of alarm monitoring to prevent unnecessary responses and minimize disruptions.

Event Logging: The recording and storage of alarm events, actions taken, and system status information in a log or database. Event logging helps track alarm history, identify patterns, and provide an audit trail for future reference.

Remote Access: The ability to remotely access and control the alarm system and monitoring functions. This allows authorised personnel to view system status, perform remote configuration, and receive real-time alerts or notifications, this is normally performed by our engineer's.

Intruder Power Fails Tampers System Not Set Panic Buttons Faults Safe Left Opened 24 hour Door Open Fire Confirmed intruders Trouble Perimeter Breaches Internet Problem Loss of communication(s) Set and Unset Holdup Alarms Doors left open Medical High and Low temp events Pool Alarm Scaffolding Zones turned off (omited)